Terms and Conditions
Customer agrees to the price, rental period, and weight overcharges listed for each size dumpster rental. The rental includes one dumpster drop off, one pick up and the disposal of waste material. If customer wants the dumpster returned or switched out for a small roll-off container then they will be charged again the original amount depending on dumpster size and waste material going into the dumpster. Customer understands that if they need to cancel a dumpster, it must be cancelled by 6:00 a.m. day of delivery or Elm City Materials will charge the customer a $75.00 fee. Any other type of cancellations will be refunded or rescheduled. Elm City Materials cannot guarantee a specific time dumpster will be delivered and is not responsible for lost revenue, financial loss, and rental fee if the dumpster is not picked up or delivered on time or on the requested date. Please note: Elm City Materials will do everything in our power to satisfy you. Elm City Materials reserves the right to reject any order. Customer agrees and acknowledges that they have given Elm City Materials permission to deliver the Roll-Off Dumpster to the dumpster rental location.
Property Damage (Driveways, sidewalks, lawns etc.):
Customer warrants the right of way from the location of the container to the most convenient public way is sufficient to bear the weight of all the Elm City Materials’ equipment and vehicles. Elm City Materials shall not be responsible for damage to any private pavement, curbs, walkways, lawns, shrubbery, wells, septic systems or accompanying sub-surfaces in the area where the container is located of any route traveled by Elm City Materials’ vehicles in the performance of the service. It is the customer’s responsibility to make Elm City Materials aware of any underground utilities. Customer holds Elm City Materials and its employees harmless of any damage done by company trucks, driver, or container, and further agrees to be responsible for any damage or injuries while container is under customer care. Please note: Elm City Materials will make every effort to protect your property. Our employees are highly trained and have many years of experience in dumpster deliver and pick up in Connecticut but as you know we are not responsible for any damages as stated above.
Dumpster Loading Instructions and Additional Fees:
All containers must be loaded below the sides. If materials are loaded above the sides, additional charges will be incurred. Weight limits apply as noted, additional charges will be billed separately. Customer agrees and authorized Elm City Materials to bill customer credit card for additional charges as appropriate.
Customer is liable for all damages to the roll off container while on job site or rental location. Cost of damages will be charges back to customer. Customer accepts full responsibility for contents of roll off dumpster and agrees to additional charges if unacceptable materials are put in the roll off container. Customer is liable for additional fee for container over allowable weight limit.
If we are scheduled to pick up the customers container and we are unable to do so due to it being blocked, filled with prohibited items, or the dumpster is overloaded, the customer is responsible for a minimum of an additional trip charge but subject to all costs incurred.
Credit Card Authorization:
Customer agrees to authorize Elm City Materials to charge the supplied card for the initial service costs and the final billing quantity. Credit card information is not held on file beyond the final billing. If the customer’s credit information changes between the initial charge and the final charge they are still liable to supply the new information to ECM and may be subject to any and all collection fees associated with collecting the debt.